Passion for Agentic AI

RWAI - Real World Artificial Intelligence - is a Swiss technology company based in Winterthur that specialises in the practical application of Agentic AI. As a spin-off of the Centre for Artificial Intelligence (CAI) at the ZHAW, RWAI develops innovative solutions that help companies to optimise internal processes and increase external sales. With a partnership-based and pragmatic approach, RWAI accompanies its customers on their Agentic AI journey, regardless of their status.

  • TicketPilot

    TicketPilot

    AI-powered ticket automation for faster resolutions and higher customers satisfaction.

    Supporting software users can be time-consuming and costly — TicketPilot transforms this challenge into efficiency. With AI-driven features like automatic ticket classification, smart response generation, sentiment analysis, and data anonymisation, TicketPilot streamlines your entire support process. Harness the power of AI and machine learning to boost customer satisfaction and reduce workload — no expertise required.

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  • AI KickStart

    AI KickStart

    Successful start of your AI Journey

    AI is everywhere — but how can it truly add value to your business or daily operations?

    With our AI Kickoff, we help you turn hype into action by identifying and implementing a real-world use case tailored to your needs.

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  • AI Consulting

    AI Consulting

    Unlocking Business Value through strategic AI consutling.

    In today’s fast-moving AI landscape, success hinges on purpose, not hype. We help you identify the highest-value use cases, design scalable architectures, and implement tailored Machine Learning and Agentic AI solutions. From strategic roadmapping through seamless deployment and change management, our team ensures every project delivers measurable business impact. Partner with us to transform AI from a buzzword into a sustainable competitive advantage.

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