TicketPilot DORA
The Incident Management Challenge with DORA
The EU’s Digital Operational Resilience Act (DORA) imposes stringent requirements on classifying, reporting and managing ICT incidents—and on top enforces even tighter timelines, such as a four-hour notification window for major events. Yet many organizations still rely on manual processes and siloed data sources—CMDBs, spreadsheets, email chains—making it difficult to assemble comprehensive incident records or maintain consistency. Teams struggle to interpret complex regulatory criteria, track real-time updates and deliver timely, accurate reports to authorities, all while working hard to resolve the incidents and underlying problems.
TicketPilot’s DORA Agents: Automated Compliance from Day One
TicketPilot’s platform features a suite of DORA-compliant AI agents that augment every phase of ICT-incident management. The Regulatory Classification Agent evaluates incidents in real time against DORA thresholds, automatically triaging and activating the appropriate response workflows. The Process Validation Agent enforces completeness by verifying impact assessments, root-cause analyses and remediation plans—instantly flagging any omissions. Our Reporting Agent then generates initial, interim and closure reports formatted to DORA’s exacting standards and deadlines, complete with immutable audit trails. Complementing these, the Knowledge Enrichment Agent seamlessly integrates data from CMDBs, file repositories and external systems into a consolidated, context-rich incident record. With built-in SLA monitoring and deadline alerts, TicketPilot guarantees full DORA compliance, delivering maximum efficiency and minimizing regulatory risk.
Elevate Resilience: Faster, Accurate & Audit-Ready with TicketPilot
By automating classification, reporting and data consolidation, TicketPilot slashes manual workloads and accelerates response times—ensuring you meet every DORA deadline with confidence. Consistent, AI-driven workflows eliminate human error and enforce a standardized compliance playbook across your organization. Built-in audit trails and immutable reports provide full transparency for regulators and auditors. The result is faster incident resolution, reduced regulatory risk and the peace of mind that comes from truly resilient, DORA-compliant incident management.
