TicketPilot
AI-powered ticket automation for faster resolutions and higher customers satisfaction
Organizations today invest heavily in service and support—often at the cost of real innovation. Repetitive tickets clog workflows, and key information gets lost in unstructured text, old attachments, or screenshots. Manual triage slows response times, and fragmented data across multiple tools means unread attachments, unanalyzed logs, and missing context. The result: higher costs, distracted teams, and dissatisfied customers and staff.
How TicketPilot Revolutionizes Your Support Workflow
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No more siloed information. TicketPilot automatically ingests every ticket element—emails, attachments, logs, screenshots, even voice notes—into a unified, fully indexed repository.
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Automated Triage & Routing
AI classifiers instantly understand ticket content and dispatch it to the right specialist or team.Contextual Similarity Search
Instantly surface past tickets and proven resolutions with semantic search across your entire history.Effort & Risk Forecasting
Machine-learning models predict resolution time, resource needs, and potential escalation risks.
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Live Sentiment Monitoring
Continuous analysis of ticket tone flags at-risk customers so you can intervene before escalation.Dynamic Summaries & Translation
Generate clear, brief overviews and translate them into any language—keeping teams and customers on the same page.
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A built-in PII agent detects and redacts sensitive information in real time, ensuring every ticket record meets regulatory standards without manual effort.
Rapid Deployment & Seamless Integration
Swiss-hosted SaaS or On-Premise: You choose where your data lives.
Out-of-the-Box Connectors: Plug into Jira, ServiceNow, and any REST API instantly.
Flexible Extensions: Prebuilt plugins, vector-search endpoints, and webhooks tailor to your toolchain.
Self-Service Learning: Retrain models on your own ticket history—no data-science department required.