About People, Machines and Misunderstandings

Press, Media and Blog Articles

Blog: AI agents: Please no more proof of concepts but real process automation, this is how it works

Winterthur, September 2025

Blog: AI-Toolbox: Reusable Intelligence. Real Results

Winterthur, August 2025

Diagram of a toolbox with various components for consulting (orange), agents (green) and platform (blue).

Atlassian Rovo Put to the Reality Check

Winterthur, August 2025

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Blog: Cognitive Business Operations 

Winterthur, June 2025

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Blog: Incentivising Reasoning in LLMs: How DeepSeek Trained R1

Winterthur, July 2025

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Blog: Azure AI Agentic Service – A New Home for Your AI Agents 

Winterthur, June 2025

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Blog: TicketPilot - AI Agents at Work to Simplify and Make Support More Efficient and Effective

Winterthur, June 2025

Dark blue background with red, circular lines in various sizes.

Winterthur, July 2025

We are very pleased that our webinar on how Agentic AI is transforming your support with AI was so well attended.

A complete success for the first webinar of RWAI Schweiz AG

Recording of the webinar:  https://youtu.be/CMc_RoZgqjE

Screen with webinar announcement about artificial intelligence and a poster with a dinosaur and the text "Big Mouth tiny hands..."

Blog: The Agenti AI way

Winterthur, May 2025

Even an AI journey always starts with a first step.

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Winterthur, May 2025

RWAI Schweiz AG has appointed Jörg Bieri as its new Chief Technology Officer (CTO). He will play a central role in the further development of Agentic AI solutions.

Jörg Bieri joins RWAI Schweiz AG as CTO

Man with glasses laughing. Wearing glasses and a blue sweater.

Winterthur, December 2024

Thomas Beck: "I see enormous opportunities and potential in new technologies. Especially in the software sector, countless applications are emerging that have the power to revolutionize the industry. I look forward to supporting the young startup RWAI and enriching it with my experience."

RWAI AG Strengthens Advisory Board with Former CTO and Co-CEO of Avaloq, Dr. Thomas Beck

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Interview in "Technik und Wissen" with Co-Founder Simon Spalinger

Winterthur, December 2024

Article and Interview by chief editor Eugen Albisser on our mission is to transform "Ticketing" into "Knowledge Management.

Excerpt from a magazine page titled: "Technik und Wissen - The trade magazine for the industry." Article headline: "From Ticket Database to Intelligent Knowledge Base." Subtitle: "TicketPilot from RWAI AG – an interview with co-founder Simon Spalinger." In the upper right corner is a small picture of a magazine.

Winterthur, October 2024

As financial institutions are preparing for the Digital Operations Resilience Act (DORA) to become effective in 2025 we have launched an extension to make incident management DORA compliant. TicketPilot enables support in becoming compliant with DORA in incident classification, incident reporting and the required underlying data management.

RWAI launches TicketPilot Extension for DORA Compliance

Contact us to get the DORA factsheet or to experience it live in a demo!

Image of a field with the text "Digital Operations Resilience Act deadline is approaching!" and "Financial institutions are preparing to be compliant with DORA in incident management!"

Winterthur, 24.8.2024

We’re thrilled to announce that RWAI is now an official ZHAW spin-off! This recognition underlines our commitment to simplify software support and maintenance with artificial intelligence!

RWAI becomes ZHAW Startup!

Frank-Peter Schilling, Professor at the Centre for AI at ZHAW: "The application of AI in software development and maintenance holds enormous potential. We are excited to contribute to RWAI's efforts in fostering the startup scene in Winterthur and shaping the uses of AI."

Two men in front of a sign that reads "CAI Centre for Artificial Intelligence". Background shows "School of Engineering". Both are wearing shirts.

Winterthur, 7.6.2024

We welcome Prof. Dr. Thilo Stadelmann, from the Zurich University of Applied Sciences (ZHAW), to our advisory board. Thilo Stadelmann is a professor of AI and machine learning at the ZHAW in Winterthur and leads the Centre for Artificial Intelligence. He is co-founder of Alpine AI, which develops SwissGPT. After studying computer science and promoting in Marburg, his award-winning research focuses on deep learning. Stadelmann is a sought-after speaker on AI trends, strategic planning, and digital transformation. Simon Spalinger, co-founder of RWAI highlights, "Thilo's passion for AI, paired with his strategic insights and practical expertise, greatly enriches our team. His extensive experience in both academic and real- world AI applications significantly bolsters our initiative.” Prof. Thilo Stadelmann adds: "I am deeply committed to leveraging AI to tackle real-worl challenges, perfectly aligned with RWAI's mission. The potential for AI to revolutionize service and software maintenance is substantial."

Prof. Thilo Stadelmann joins RWAI Advisory Board

Man giving a presentation with a microphone and remote control on a stage, wearing a shirt and vest, large screen in the background.
Two men in front of a building on stone steps, one sitting, the other standing, with large columns and windows in the background.

Winterthur, April 2024

United by our passion for artificial intelligence, we have embarked on a journey to apply the latest innovations to real-world challenges in software product lifecycle management. Today, RWAI AG has officially gone live!

RWAI AG is founded by Lukas Tuggener and Simon Spalinger

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