No more isolated information. TicketPilot automatically incorporates every ticket element - emails, attachments, logs, screenshots and even voice memos - into a unified, fully indexed data directory.

• Automated classifications and forwarding

  AI classifiers immediately understand the content of a ticket and forward it to the right specialist or team.

• Contextual similarity search

  Instantly view past tickets and proven solutions with the semantic search in your entire history.

• Expense and risk forecast

  Machine learning models predict resolution times, resource requirements and potential escalation risks.

• Live monitoring of customer satisfaction

  The continuous analysis of the ticker tone indicates at-risk customers so that you can intervene before escalation.

• Dynamic summaries & translation

  Create clear, short overviews and translate them into any language so that both teams and customers are on the same page.

An integrated PII agent recognizes and removes sensitive information in real time and ensures that every ticket record complies with legal requirements without manual effort.