FAQ - Real World AI
What exactly does RWAI do?
We develop production-ready AI agents and offer AI consultingso that monotonous, repetitive tasks are automated and teams can focus on value-adding work. With TicketPilot we automate support processes end-to-end.
What specific AI agents do you offer?
We have a growing library of ready-made agents, e.g. PII detection (data protection), real-time customer satisfaction, call assistant and DORA compliance. These agents can be customized to your systems and processes.
What is TicketPilot?
TicketPilot is our solution for ticket automationCaptures data from emails/attachments/logs/voice memos centrally, classifies & routes tickets, finds similar cases, creates summaries/translations, measures CSAT in real-time and ensures PII compliance.
Who is TicketPilot suitable for?
For companies with support, service or maintenance teams (SME to enterprise) that want to reduce response times, increase quality and ensure compliance.
How quickly are you ready for action?
Our agents can be deployed immediately and are tailored to your workflows. In many cases, we start with a KickStart or a 1-day workshopto deliver the first measurable use case.
Where is data processed and hosted?
We operate our solutions in Switzerland/EU - GDPR and DORA compliant. Sensitive data is identified and minimized (PII agent).
Do you comply with GDPR and DORA?
Yes, we value privacy by design (PII detection/masking) and offer a DORA agent for impact assessments and reports.
Which integrations are possible?
We connect to existing ticket/support systems and knowledge sources (e-mail, logs, file attachments, knowledge databases). TicketPilot indexes these sources for search and automation.
How do you deal with security?
In addition to hosting in CH/EU, we focus on data economy, access restrictions and automatic PII recognition. Reports and workflows remain audit-proof (e.g. for DORA).
What results can I expect?
Typical benefits include shorter resolution times, better first-contact resolution, lower costs and higher customer satisfaction thanks to proactive risk detection.
Do you offer advice and training?
Yes, our AI consulting covers strategy to implementation. About KickStart we identify your first use case, in the workshop we build up practical know-how.
Who is behind RWAI?
A team from software engineering, ML research and product development (including ZHAW spin-off).
What is the best way to start?
The quickest way is with a introductory call or directly workshop/KickStart - we look at your processes and prioritize quick wins. (Contact below.)
How can I contact you?
By e-mail info@rwai.com, telephone +41 78 768 57 50 or the contact/appointment form