concierge

AI for IT inquiries before a ticket is created

Concierge assists employees with IT issues, asks the right questions, and creates a clear ticket based on the information provided.

Solve IT problems now

  • Right from the start

    Requests are structured, validated, and enriched before a ticket is created. This reduces queries and speeds up processing. 

  • Sensitive data stays at home

    Personal data is recognized and cleaned locally. Only verified and compliant content is transferred to the ITSM system (cloud). 

  • Resolve instead of forward

    Users receive suggested solutions before a ticket is created. This prevents unnecessary tickets and avoids duplication of work for similar problems. 

  • AI where your data is

    Concierge runs on local AI infrastructure or in your Azure tenant. Sensitive data remains under your control and does not leave your environment.